Who we are – how we work
How do you communicate something that has grown over 50 years, that has not been written down as a rule, but has been conveyed from one generation to the other? How do you describe values that are lived by and that have been incorporated through experience into the company’s way of thinking and working? How do you communicate ethical principles in a time in which greediness is seen as a quality worth striving for and in which everything which does not generate maximum profit is considered to be worthless? When we try to name the values that make our clients work with us over years, almost decades, and when we try to explain why our colleagues engage themselves in an utmost manner for a project or a client and still enjoy their work we can only do so by means of three words:
Satisfaction, trust and openness
Let us look at these three basic principles of the Holtmann corporate culture one by one and their result: partnership.
- Only satisfied service providers make clients permanently satisfied.
- Only satisfied colleagues achieve lasting satisfying performances.
- Only satisfied suppliers produce lasting satisfying quality.
- Only satisfied companies keep jobs.
- Only satisfied clients produce lasting sales.
In all workers involved in the process satisfaction arises since they view each other as equal partners striving for the same goal.
Mutual trust among business partners requires reliability, adherence to schedules, quality, ambition, enthusiasm, loyalty and fairness.
Trust among colleagues ensures an atmosphere in which mistakes are not blamed on others. Instead, mistakes are used to help us learn from them and improve ourselves continuously.
Trust is the basis of teamwork in fun. Trust cannot replace control, but it can make it unnecessary to a large extent!
The openness with which we face our clients, suppliers, freelance workers and other partners has generated fairness on all sides. It allows each and everyone to take and claim his or her place in society.
The risk to be taken advantage of when being open is smaller than being caught in secrecy.
We only achieve partner-like relationships through satisfaction, trust and openness among all involved.
Our acting has to be constructed in such a way that future relationships are desired from both partners. This naturally requires a win-win situation.
A partnership is not a constant state, but a process that requires continuous work. That is why we call it “partnering”.
While in the past our company developed from a handicraft business into a service provider we find ourselves at present changing into a consulting and organizing company.
The same values that have shaped the foundations of our company give us the strength to carry out this innovative step and to fulfill the above mentioned terms and values.